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Instrument Service Request

Sending Instrument (Brass, Strings, Woodwinds) to the Music Shop:

  • Each instrument will need a Maintenance and Operations repair ticket tag. Tags can be requested by calling (213)745-1620 or Email: musicshop@laschools.org
  • Please make sure all instruments are engraved with LAUSD and the school name and/or location code.
  • When filling out repair tags, please print clearly and make sure the print goes through the carbon copy. Please provide:
    • School Name and Location Code
    • To be sent to: C3-Music Shop
    • Instrument Name
    • Brand Model
    • Serial Number
    • Repair Description etc.
  • Tear off and keep a carbon copy of each tag instrument you send for your records, since each tag contains a distinct number used to create a work order and used as a reference to track. Attach the ticket tag to the case handle. It is extremely important for the instrument to arrive with a repair tag, make sure tag is secure.
  • Once the instrument/s have been tagged, contact the Distribution Department to request an instrument pick up, that number is at (562) 654-9003. Inform or make arrangements with your site's staff/plant manager regarding the scheduled pick up.
  • Additional Notes
    • We recommend using rubber bands (double loop to tighten) to secure cases with loose latches, especially on flutes cases.
    • Bows can be bundled by family under one ticket.
    • Make sure all, if any, detached parts are included when sending instruments.
    • Avoid mismatch joints, incorrect saxophone necks and body parts when sending instrument to repair. For example, Yamaha Clarinet Upper Body with a Bundy Lower Body is unacceptable and not repairable.
    • Elementary Orchestra Instruments with repair tags can be routed to the Elementary Orchestra Office for possible replacement.

Submitting a Piano Service Request:

  • Call our service request line at (213) 745-1600. Be ready to provide the following:
    • School Location Code
    • Your name, title, and contact number
    • What's the problem?
      • Piano issue and location of the piano.
      • Provide best day and time we can work on the piano with limited noise (for tuning purposes) Monday thru Friday between 7:00am and 3:00pm. Date and Times are not always guaranteed.
    • Route to Musical Department
    • Category: Piano Tuning, Repair, Move, etc.
  • Priority: Routine or Urgent --- Try to avoid submitting a routine service request as urgent by planning ahead.
  • During performance season, please submit your tuning request ahead of time
Facilities Services Division • 333 South Beaudry Ave. • Los Angeles, CA 90017
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